Please note: Our castles are rented out as a self-service option only. We do not deliver and set-up any castles. Our castles are picked up from our The Lakes, Pyes Pa location. Our castles are extremely easy to set up in less than 5 minutes and everything fits in the boot of a small car.

Our castles are strictly for Birthday Parties / Family Gatherings and not for Public Events, Church Events etc. Feel free to give us a call if you are unsure whether our castles will work for you.

1. PUBLIC LIABILITY

Provided that the equipment is used in accordance with the below guidelines and conditions of hire, those using the inflatable should do so safely. However, accidents can happen. Kiwi Castles can accept no liability for injuries sustained or any other loss, howsoever caused, in the absence of Kiwi Castles management. As the equipment will be in the hirers possession and control whilst in use rather than Kiwi Castles, any liability for injuries or other losses caused rests with the hirer. Accordingly, it is strongly recommended that the hirer has adequate public liability insurance covering his or her liability arising from the use of the inflatable.

2. BOOKING CANCELLATION AND REFUND POLICY

– Any cancelled booking that requires a refund will incur a 5% refund fee to cover our payment provider transaction fees. (We use Stripe as our payment provider and get billed a transaction fee twice, once when we receive the payment and once when we refund it.)

– Bookings cancelled before 7 days of hire date will receive a full refund of security bond and booking fee. The date can be moved to a different available date should you wish to do so.

– Bookings cancelled within 3-7 days of hire date will receive a full refund of the hiring fee, but not the security bond. The date can be moved to a different available date should you wish to do so.

– Bookings cancelled within 1-3 days of hire date will not receive any refund. The date can be moved to a different available date should you wish to do so.

3. PICK UP, SET UP AND DROP OFF

– The hirer will pick up the equipment from The Lakes, Pyes Pa, between the hours of 8am-8:30am on the day of hire. Address will be supplied once booking is confirmed. If you do not turn up at this time then your booking may be cancelled and the security bond and booking fee will not be refunded.

– All Castles must be returned by 7pm during NZ Standard Time, and 5pm during NZ Daylight Savings time. If a castle is not returned on the day it was hired without any prior contact on a reason for why it could not be returned on time, the $100 bond will be forfeited.

– The hirer to provide 240v power supply.

– The hirer to secure all dogs before setup.

– The hirer to remove all animal droppings before setup.

– The hirer is responsible for any damage to any underground services caused by setup.

– All gear must be collected at the arranged time.

– All Gear must come back in the same undamaged condition as it went out. We reserve the right to hold your security bond to pay for repair costs, damages or any item of equipment that does not get returned. If Castle is returned wet your security bond will not be refunded. Please see point 4 below for more details.

4. OPERATION

The Hirer will provide a person over 18 years who shall supervise the use of equipment at all times in particular, the Hirer shall ensure

– That there are no shoes to be worn by anyone using the castle.

– That he/she has a continuous clear and unobstructed view of the equipment and the children thereon.

– That not to allow overcrowding on the Bouncy Castle. Only so many children are allowed on at any one time as can safely use without causing danger to themselves or others.

– That larger more boisterous children are segregated to separate times from small children;

– That no person over the age specified by Kiwi Castles to jump on the Bouncy Castle. The Bouncy Castle age limits are as follows:

Happy House: Up to 4 years

Bubble Bouncer: Up to 4 years

Sky Kids: Up to 4 years

Forest Run: Up to 6 years

Dusty the Dragon: Up to 6 years

Knights and Ladies: Up to 6 years

Farmyard: Up to 6 years

Jimmy the Giraffe: Up to 8 years

Racing Fun: Up to 8 years

Super Slide: Up to 8 years

Obstacle Course: Up to 8 years

Mega Race and Slide: Up to 10 years

Jungle Monkey: Up to 10 years

The Big Bounce with Sun Roof: Up to 10 years

The Clubhouse: Up to 10 years

Strictly NO ADULTS must jump on our castles.

– No jumping on to and hanging off the walls and netting of the castle.

– Absolutely no climbing or sitting on the walls of the Bouncy Castle as this is dangerous to all users.

– No attempting somersaults, wrestling, fighting, pushing or behavior that could cause injury.

– No eating, drinking or chewing gum while on the Bouncy Castle to avoid damage and/or choking. No food or drink are permitted on the castle at all times.

– No face paints, silly string or party poppers to be used on the Bouncy Castle. If face paint does happen to get onto the Castle please wipe clean immediately with damp cloth.

– No flammables near the Bouncy Castle. This includes smoking and Barbeques.

– No Animals permitted on the Bouncy Castle.

– The entry step and/or slide base are not for bouncing as user could easily fall and sustain injury. These are for entry and exit purposes only.

– That the bouncy castle must not be operated at all in winds over 25 km’s; if it gets windy remove children from inflatable and turn power off.

– If the Jumping area becomes wet at any time it should not be used, any wetness including bubbling (which is normal) must be dried off with a towel.

– In the event that the blower stops working, please ensure all users get off the inflatable immediately. Then check that the blower tube or deflation tube has not come undone or something has not blown onto it and is obstructing the blower.

5. CLEANING, REPAIRING AND DRYING CHARGES

– The hirer will take responsible steps to ensure the equipment remains in a clean condition

– If something is accidentally spilt on the castle please wash off immediately with a damp cloth.

– The hirer will pay a cleaning fee of $50 if equipment is returned in a dirty condition. This fee will be deducted from the security bond.

– The hirer will pay a repair fee of $80 if the equipment is returned and needs to be repaired. This fee will be deducted from the security bond.

– The hirer will pay a drying fee of $100 if in the event it rains and the hirer returns any of the following wet: the castle, or the box with components including the extension cord and blower, or if the castle has been purposely wet. The castle must be kept out of the rain and dry at all times, along with the blower and extension cord. Please ensure that the tarpaulin is returned dry too, as this may wet the box of components when packed with it. This fee will be deducted from the security bond.

– The hirer will pay a replacement fee of $20 if the instruction manual is damaged or lost. This fee will be deducted from the security bond.

– The hirer will pay a replacement fee of $20 if the rubber mallet is lost. This fee will be deducted from the security bond.

COVID-19 EXTRA SANITIZATION – We clean and sanitize the bouncy castle before they go out for hire on pickup. We now need you to help keep us safe by cleaning and sanitizing the bouncy castle before you pack up to return. We can provide a spray bottle and cloth if required. PLEASE NOTE CASTLE MUST NOT BE LEFT WET AFTER CLEANING.

6. DISCLAIMER

Kiwi Castles has explained the Policy requirement regarding supervision of equipment to the Hirer. The person/s or organization hiring this inflatable equipment will be responsible/legally liable for any damage to property or injury to any person occurring from or as a result of misuse or reckless use directly or indirectly related to the activity. These guidelines are for the safety of all people using this equipment, and it is the sole responsibility of the hirer to ensure they are fully adhered to at all times.  Our Company Kiwi  Castles cannot accept any responsibility or action taken for any injury caused to anyone using this equipment. All persons using this bouncy castle do so at their own risk.

I have read the above agreement and fully understand and accept the terms & conditions above.

I am aware that whilst in my care I am fully responsible for the inflatable and will pay for any loss or damage that may occur, this will include the inflatable being returned in an unacceptable condition, i.e. if it is in a dirty or muddy condition, I will be expected to pay an additional cleaning charge.

I HAVE READ THE ABOVE AGREEMENT AND FULLY UNDERSTAND EACH CLAUSE AND BY HIRING THIS EQUIPMENT I HEREBY AGREE TO ABIDE BY THE TERMS, CONDITIONS & DISCLAIMER ABOVE.